Heather Richards

Heather Richards is VP of Product strategy and GTM for Verint’s Knowledge Management portfolio. Heather has extensive experience in product development, consultancy and thought leadership with a customer engagement and CX focus. She has held key strategic rolls within the KM and AI industry for the last 20 years.

At Verint she leads cross-departmental teams to delivery exceptional results to customers and partners, with a passion for driving customer and employee engagement through KM automation and innovation. She uses her expertise to communicate to our customers how to practically engage with knowledge-driven AI technologies for better business outcomes.

Session: Main Stage – Day 1

Intelligent Self-Service