Julia Halliwell

Julia Halliwell has worked in Contact Centre planning for many years, leading teams in a variety of sectors including BPO, telecoms and financial services.

She joined Bupa in 2014 to lead the Health Services and central support services planning & MI function.

Julia moved roles, to lead the Bupa UK Insurance Commercial planning function in 2017, at the same time, inheriting the newly acquired Speech Analytics function.

Since May this year she has been leading the project to implement AQM / Speech Analytics capability within Bupa UK.