Patrick Dinsmore

Everyday I connect thousands of customers with skilled advisors. As Head of Planning at npower I am passionate about making sure customers can connect through the channel they choose and this experience is memorable. The expectations of our customers and employees are changing and myself and my team of planning professionals rise to this challenge.

My other passion is athletics and I am the Chair and Head Coach of our local athletic club with a mission of promoting healthy recreation and increasing participation in sport across our community and the North East.

Session: Main Stage – Day 2

Redefining Customer & Employee Engagement