Solutions/Workforce Engagement

Your employees can make the difference between customer loyalty and customer churn. Empower them with modern tools to help simplify their jobs and deliver exceptional experiences. Our solutions can help them manage the complex demands of omnichannel service, plus ever-changing business and industry requirements. We offer convenient, flexible ways of delivering consistent, contextual, and personalised customer experiences across all engagement channels.

Find out more in our Product Videos from our Product Experts.


Interested in our Solutions?

What’s New for Customers

An Introduction to Automated Quality Management

An Introduction to Enterprise Management

An Introduction to Speech and Text Analytics

What’s new in Enterprise Feedback

Automated Quality Management (in Dutch)

An Introduction to Knowledge Management Pro

An Introduction to Workforce Management

What’s New in Knowledge Management Pro

An Introduction to Branch Workforce Management

An Introduction to Monet Workforce Management

Back Office: Work Manager, Desktop Process Analytics, RPA

What’s new in Recording and Quality Management

An Introduction to Engagement Management Pro

An Introduction to Robotic Process Automation

An Introduction to Work Manager

What’s new in Workforce Management

Managing Remote Workers

Managing the return to the office

What’s new in Engagement Management Pro

Meet our Experts

Need an introduction to our solutions? Or already a user and want to find out what’s new? Listen to our Product Videos and our Product Experts will explain all.


Alan Gates

Sales Consultant

Carl Christon

Director, Client Services

Chris Rainsforth

Head of Operational Management Best Practice

Damian Smith

Director, Product Management

David Moody

Vice President and General Manager

David Suttle

Solutions Solutions Consultant

Graham Arnold

Solutions Consultant

Huw Jones

Solutions Consulting Manager

John Bousfield

Solutions Consultant

Marie Zimmermann

Senior Solutions Consultant

Martin Melis

Manager, Solutions Consulting Benelux

Nick Mortimer

Senior Director, Global Product Strategy

Pim Zwaan

Sales Consultant

Simon Rudkin

Vice President, Cloud and Hosting at Verint

Stuart Kendall

Senior Solution Consultant